Shipping & Returns Policy
Shipping
UK - Express Delivery Tracked (1-2 Working Days)
UK - Standard Delivery Tracked (3-5 Working Days)EU - FedEx Tracked Delivery (2-3 Working Days)
US - Express Delivery (1-3 Working Days)
Any orders placed after 2pm BST will be dispacted the following day.
Any orders placed after 2pm BST on a Friday will be dispatched on the following Monday.
Returns
All shoes must be returned in their original condition inside their original box and an outer box for protection. Any returns sent back without an outer box may be refused and sent back to the customer if damaged.
You have 14 days since the day your order arrived to return your order back to us. If 14 days have gone by since the day your order arrived, unfortunately we can’t offer you a refund.
UK RETURNS: Free on full priced items via Royal Mail (only). Otherwise £5 via DHL.
ROW RETURNS: Unfortunately we are unable to offer any free returns outside of the UK. We recommend choosing your most reliable service and sending your parcel tracked.
To return your product, you should mail your product to: Elusive, J&S House, Unit A, Denton Drive, Northwich, CW9 7LU.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.